Workflow
1
Open the message
Review sender details, source, category, and payload fields.
2
Check context
Look at previous messages from the same sender before replying.
3
Assign or categorize
Pick the right owner and category if automation did not set them.
4
Reply
Write a direct answer, or ask Aria for a draft and edit it before sending.
5
Archive
Archive the message after the customer issue is complete.
Developer touchpoints
- Message list route.
- Message detail route.
- Category actions.
- Reply actions.
- Email provider actions.
Avoid breaking
- Sender identity fields.
- Category assignment.
- Reply history.
- Archive state.
- Workspace scoping.