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Use the message list for daily customer work.

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Workflow

1

Open the message

Review sender details, source, category, and payload fields.
2

Check context

Look at previous messages from the same sender before replying.
3

Assign or categorize

Pick the right owner and category if automation did not set them.
4

Reply

Write a direct answer, or ask Aria for a draft and edit it before sending.
5

Archive

Archive the message after the customer issue is complete.

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Developer touchpoints

  • Message list route.
  • Message detail route.
  • Category actions.
  • Reply actions.
  • Email provider actions.

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Avoid breaking

  • Sender identity fields.
  • Category assignment.
  • Reply history.
  • Archive state.
  • Workspace scoping.