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Message analysis helps teammates understand a customer message before replying.

Output to prefer

FieldPurpose
SummaryOne short explanation of the message.
IntentSales, support, billing, or other category fit.
PriorityLow, normal, or urgent.
Next stepRecommended human action.

Review checklist

  • Confirm the sender context.
  • Check attachments or raw fields if present.
  • Compare Aria category suggestion with team rules.
  • Edit any output before using it in a reply.