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Aria helps with triage and reply drafts. You stay responsible for the final response.

Best uses

  • Summarize a long message.
  • Identify intent and priority.
  • Suggest a category.
  • Draft a reply in your team voice.
  • Prepare onboarding setup steps.

Workflow

  1. Open a message.
  2. Review Aria analysis.
  3. Generate a draft if useful.
  4. Edit the draft.
  5. Send only after human review.

Safety rules

  • Do not send Aria drafts without review.
  • Do not expose internal notes to customers.
  • Do not rely on Aria for billing, legal, or security promises.