Skip to main content
Use Gmail when your workspace sends customer replies from Google Workspace.
1

Open email settings

Go to company settings and choose Gmail.
2

Start OAuth

Sign in with the Google account used for customer replies.
3

Approve access

Review the requested permissions and finish the connection.
4

Send a test reply

Use an internal test message before handling live customer mail.

​
Troubleshooting

IssueFix
Wrong account selectedSign out of Google, then start OAuth again.
Reply failedReconnect Gmail and retry the test reply.
Missing sender nameUpdate the Gmail profile or Replied email settings.

​
Developer touchpoints

  • Gmail OAuth start route.
  • Gmail OAuth callback route.
  • Provider token refresh.
  • Reply send action.