Use email when
- Your team replies from Replied instead of a shared inbox.
- You need message history tied to form submissions.
- You want Aria drafts inside the reply flow.
Setup checklist
- Confirm your sending address.
- Connect Gmail or Outlook if your workspace uses those providers.
- Send a test reply to an internal address.
- Check sender name, reply address, and signature.
- Train the team on archive rules.
Developer touchpoints
- Email connection state.
- Reply action.
- Draft save action.
- Provider OAuth callback.
- Message timeline.