1
Open email settings
Go to company settings and choose Outlook.
2
Start Microsoft OAuth
Sign in with the mailbox used for customer replies.
3
Approve access
Confirm the requested mailbox permissions.
4
Test delivery
Send a test reply and confirm it arrives.
Troubleshooting
Developer touchpoints
- Outlook OAuth start route.
- Outlook OAuth callback route.
- Provider token refresh.
- Reply send action.