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Use Outlook when your workspace sends customer replies from Microsoft 365.
1

Open email settings

Go to company settings and choose Outlook.
2

Start Microsoft OAuth

Sign in with the mailbox used for customer replies.
3

Approve access

Confirm the requested mailbox permissions.
4

Test delivery

Send a test reply and confirm it arrives.

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Troubleshooting

IssueFix
Admin approval requiredAsk your Microsoft 365 admin to approve the app.
Wrong mailboxDisconnect Outlook, then reconnect with the right account.
Reply failedReconnect and retry with a test message.

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Developer touchpoints

  • Outlook OAuth start route.
  • Outlook OAuth callback route.
  • Provider token refresh.
  • Reply send action.