| Role | Use for | Typical access |
|---|---|---|
| Owner | Primary company admin. | Billing, workspace settings, team management, messages |
| Admin | Operational lead. | Team settings, categories, messages, integrations |
| Member | Daily support or sales work. | Assigned messages, replies, profile settings |
| Superadmin | Internal Replied administration. | Cross-workspace support and platform operations |
Guidance
- Give owner access to the person responsible for billing and account ownership.
- Use admin access for managers who maintain setup.
- Use member access for teammates who reply to customers.
- Keep superadmin flows separate from company admin flows.