| Concept | What it means | Where you use it |
|---|---|---|
| Workspace | Your company account in Replied. | Dashboard, billing, team settings |
| Message | A website submission or customer email in Replied. | Dashboard, categories, replies |
| Category | A label used to route and sort work. | Message list, automation, reporting |
| API key | A public submit key for a website or form. | Widgets, custom forms, WordPress |
| Team member | A user with a role in your workspace. | Assignment, replies, admin settings |
| Aria | Replied AI for analysis and reply drafts. | Message detail, onboarding, email drafts |
Request flow
- A visitor sends a form or widget submission.
- Replied validates the API key, origin, and payload.
- Replied creates a message in the right workspace.
- Categories, team rules, and Aria assist with triage.
- A teammate replies, archives, or escalates the message.
Avoid breaking
- API key validation.
- Workspace scoping.
- Category links.
- Email provider connections.
- Existing response shapes.