Request flow
- A visitor sends a form or widget submission.
- Replied validates the API key, origin, and payload.
- Replied creates a message in the right workspace.
- Categories, team rules, and Aria assist with triage.
- A teammate replies, archives, or escalates the message.
Avoid breaking
- API key validation.
- Workspace scoping.
- Category links.
- Email provider connections.
- Existing response shapes.