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Support work should solve customer issues without weakening data boundaries.

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Support checklist

  1. Confirm workspace and requester identity.
  2. Check API key name, integration, and timestamp.
  3. Review message status and category.
  4. Avoid exposing another workspace’s data.
  5. Record the fix or next step.

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Common support areas

  • API key setup.
  • Origin allowlist issues.
  • Email provider reconnects.
  • Widget install checks.
  • Billing questions.