> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replied.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Work with Messages

> Review, assign, reply to, and archive customer messages.

Use the message list for daily customer work.

## Workflow

<Steps>
  <Step title="Open the message">
    Review sender details, source, category, and payload fields.
  </Step>

  <Step title="Check context">
    Look at previous messages from the same sender before replying.
  </Step>

  <Step title="Assign or categorize">
    Pick the right owner and category if automation did not set them.
  </Step>

  <Step title="Reply">
    Write a direct answer, or ask Aria for a draft and edit it before sending.
  </Step>

  <Step title="Archive">
    Archive the message after the customer issue is complete.
  </Step>
</Steps>

## Developer touchpoints

* Message list route.
* Message detail route.
* Category actions.
* Reply actions.
* Email provider actions.

## Avoid breaking

* Sender identity fields.
* Category assignment.
* Reply history.
* Archive state.
* Workspace scoping.