> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replied.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Outlook

> Connect Outlook or Microsoft 365 to send replies from Replied.

Use Outlook when your workspace sends customer replies from Microsoft 365.

<Steps>
  <Step title="Open email settings">
    Go to company settings and choose Outlook.
  </Step>

  <Step title="Start Microsoft OAuth">
    Sign in with the mailbox used for customer replies.
  </Step>

  <Step title="Approve access">
    Confirm the requested mailbox permissions.
  </Step>

  <Step title="Test delivery">
    Send a test reply and confirm it arrives.
  </Step>
</Steps>

## Troubleshooting

| Issue                   | Fix                                                        |
| ----------------------- | ---------------------------------------------------------- |
| Admin approval required | Ask your Microsoft 365 admin to approve the app.           |
| Wrong mailbox           | Disconnect Outlook, then reconnect with the right account. |
| Reply failed            | Reconnect and retry with a test message.                   |

## Developer touchpoints

* Outlook OAuth start route.
* Outlook OAuth callback route.
* Provider token refresh.
* Reply send action.