> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replied.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Core Concepts

> The main Replied objects and how they fit together.

Replied uses a small set of objects.

| Concept     | What it means                                      | Where you use it                         |
| ----------- | -------------------------------------------------- | ---------------------------------------- |
| Workspace   | Your company account in Replied.                   | Dashboard, billing, team settings        |
| Message     | A website submission or customer email in Replied. | Dashboard, categories, replies           |
| Category    | A label used to route and sort work.               | Message list, automation, reporting      |
| API key     | A public submit key for a website or form.         | Widgets, custom forms, WordPress         |
| Team member | A user with a role in your workspace.              | Assignment, replies, admin settings      |
| Aria        | Replied AI for analysis and reply drafts.          | Message detail, onboarding, email drafts |

## Request flow

1. A visitor sends a form or widget submission.
2. Replied validates the API key, origin, and payload.
3. Replied creates a message in the right workspace.
4. Categories, team rules, and Aria assist with triage.
5. A teammate replies, archives, or escalates the message.

## Avoid breaking

* API key validation.
* Workspace scoping.
* Category links.
* Email provider connections.
* Existing response shapes.