> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replied.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Message Analysis

> Use Aria to summarize message intent and next steps.

Message analysis helps teammates understand a customer message before replying.

## Output to prefer

| Field     | Purpose                                         |
| --------- | ----------------------------------------------- |
| Summary   | One short explanation of the message.           |
| Intent    | Sales, support, billing, or other category fit. |
| Priority  | Low, normal, or urgent.                         |
| Next step | Recommended human action.                       |

## Review checklist

* Confirm the sender context.
* Check attachments or raw fields if present.
* Compare Aria category suggestion with team rules.
* Edit any output before using it in a reply.